Cancellation Policy

Cancellation Policy for Zenvy Shop

Welcome to Zenvy Shop (https://zenvyshop.in/), your destination for high-quality anti-tarnish jewelry. Please review our cancellation policy carefully to understand your options regarding order cancellations, returns, and refunds.

1. Order Cancellation Window

  • You may cancel your order within 6 hours of placing it, provided the order has not already been processed or shipped.

  • After 6 hours, cancellations are not possible as we prioritize fast order processing and dispatch.

2. How to Cancel an Order

To cancel an order within the 6-hour window:

  1. Reach Our Contact Us Page

  2. Provide Details: Include your order number, name, and reason for cancellation.

We will confirm your cancellation via email once processed.

3. Order Processing & Shipping

  • Orders are processed immediately to ensure fast delivery.

  • We ship orders within 1 business day of purchase.

  • If your order has already been shipped, cancellation is no longer possible. In such cases, you may return the product upon delivery (see our Returns & Exchanges section below).

4. Returns & Exchanges

If you miss the cancellation window, you may still:

  • Return or Exchange unused, undamaged items in their original packaging within 7 days of delivery.

  • Initiate a return/exchange by contacting our team at [insert email/phone] with your order details and reason for return.

5. Refund Process

  • Refunds are initiated within 15 working days of receiving the returned product.

  • The refund timeline depends on your payment provider (e.g., bank processing times).

  • Refunds are issued to the original payment method used during purchase.

6. Non-Cancellable Orders

  • Orders marked as "Shipped" or "Out for Delivery" cannot be canceled.

  • Customized or personalized jewelry may not be eligible for cancellation, returns, or exchanges.

Contact Us

For cancellation requests or questions, reach out to: Contact Us

 

  • Business Hours: [insert hours, e.g., Mon-Sat, 10 AM - 6 PM IST]

 

Thank you for choosing Zenvy Shop!