Terms and Conditions

Welcome to Zenvy Shop (https://zenvyshop.in), an e-commerce platform owned and operated by Ansh Verma, specializing in anti-tarnish jewelry. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.


1. General Terms

  • Zenvy Shop ("we," "us," or "our") operates the website https://zenvyshop.in/.
  • The website is owned and managed by Ansh Verma.
  • By using our website, you confirm that you are at least 18 years old or accessing the site under parental/guardian supervision.


2. Products & Descriptions

  • We specialize in anti-tarnish jewelry, designed to resist tarnishing and maintain longevity.
  • Product images and descriptions are provided for informational purposes. Slight variations in color, design, or appearance may occur due to screen settings or lighting conditions.
  • We reserve the right to update product prices, descriptions, and availability without prior notice.


3. Orders & Payments

  • Orders are subject to product availability and confirmation of the final price.
  • Accepted payment methods include Credit/Debit Cards, UPI, Net Banking, and other secure payment gateways.
  • Upon successful payment, you will receive an order confirmation email. Failed payments will result in order cancellation.


4. Shipping & Delivery

  • Orders ship within 1 business day of payment confirmation.
  • Delivery timelines depend on your location and the policies of our shipping partners.
  • Zenvy Shop is not liable for delays caused by customs, courier services, or unforeseen circumstances (e.g., natural disasters).
  • Tracking details will be shared via email/SMS once your order is dispatched.


5. Returns, Exchanges & Refunds

  • Returns/exchanges are accepted within 7 days of delivery if the product is unused, undamaged, and in its original packaging.
  • Proof of purchase (order number/invoice) is mandatory for all returns.

Process

  • Contact our customer support at [Insert Email/Contact Page Link] to initiate a return/exchange.
  • Ship the product back to us using the provided return instructions.
  • Once the returned item is inspected and approved, we will process your refund or exchange.

Refunds

  • Refunds are initiated within 15 working days of approval.
  • The refund amount will be credited to your original payment method.
  • Shipping charges (if applicable) are non-refundable unless the return is due to a defect or error on our part.

6. User Responsibilities

  • Provide accurate and complete information during checkout (e.g., shipping address, contact details).
  • Notify us immediately of any unauthorized transactions or website issues.

7. Limitation of Liability

  • Zenvy Shop is not liable for indirect damages (e.g., loss of profits, data) arising from the use of our website or products.
  • We are not responsible for tarnishing due to improper care, as our jewelry is designed to resist tarnish under normal conditions.

8. Governing Law

  • These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in [DELHI].

9. Changes to Terms

  • We reserve the right to update these Terms and Conditions at any time. The revised version will be posted on this page with an updated "16-5-2025" date.


10. Contact Us

  • For questions or concerns regarding these Terms, contact:
  • Name: Ansh Verma
  • Email: reachzenvyshop@gmail.com
  • Website: https://zenvyshop.in/

By using Zenvy Shop, you acknowledge that you have read, understood, and agree to these Terms and Conditions.