Shipping Policy

At Zenvy Shop we strive to ensure a seamless shopping experience for our customers. Below are the details of our shipping, cancellation, and return/exchange policies.

1. Order Processing & Shipping

Processing Time: All orders are processed and shipped within 1 business day (excluding weekends and holidays) after payment confirmation.
Shipping Partners: We work with trusted carriers (e.g., [Shipping Partner Name]) to deliver your orders.
Delivery Timeframes:
- Domestic (India): Estimated delivery within 3–7 business days after dispatch.
- International: Delivery times vary by destination (typically 7–21 business days).
Tracking Information: You will receive a tracking number via email once your order is dispatched.

Note: Delays due to customs, weather, courier delays, or incorrect addresses are beyond our control. Zenvy Shop is not liable for such delays.

2. Order Cancellation

You may cancel your order within 6 hours of placing it.
To cancel, email us at [insert customer support email] with your order number.
Cancellations after 6 hours cannot be processed, as orders will already be in the shipping queue.

3. Returns & Exchanges

Eligibility:
- Returns/exchanges are accepted within 7 days of delivery.
- Products must be unused, undamaged, and in their original packaging (including tags and certificates).

4. Refunds

Refunds are initiated within 15 working days of receiving the returned product.
The refund will be credited to your original payment method. Processing times may vary depending on your bank/payment provider.
Non-Refundable Costs: Shipping fees are non-refundable unless the return is due to an error on our part.

Thank you for choosing Zenvy Shop!
We appreciate your trust in our anti-tarnish jewelry and are committed to ensuring your satisfaction.