Return & Refund Policy

At Zenvy Shop we strive to ensure your complete satisfaction with our anti-tarnish jewelry. If you’re not entirely happy with your purchase, we’re here to help! Please review our policy below for returns, exchanges, and refunds.

1. Eligibility for Returns/Exchanges

  • Returns or exchanges are accepted within 7 days of delivery.

  • To qualify, items must be:

    • Unused, undamaged, and in their original packaging (including tags and protective covers).

    • Accompanied by a valid proof of purchase (order number or receipt).

2. How to Initiate a Return or Exchange

Step 1: Contact our support team within 7 days of delivery.

  • Email: reachzenvyshop@gmail.com

  • Include your order number, product details, and reason for return/exchange.

Step 2: Pack the item securely in its original packaging.
Step 3: Ship the item to our return address (provided via email after request approval).

3. Refund Process

  • Refunds are processed within 15 working days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

4. Exchanges

  • To exchange an item, follow the return process above.

  • Once we receive the returned item, place a new order for the desired product.

  • Exchanges are subject to product availability.

5. Non-Returnable Items

  • Items that are:

    • Damaged due to misuse or wear.

    • Not in their original packaging.

    • Returned after the 7-day window.

6. Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.

  • Zenvy Shop is not liable for lost or delayed return packages. We recommend using a trackable shipping method.

7. Damaged or Defective Items

  • Contact us within 48 hours of delivery if your item arrives damaged or defective.

  • Provide photos/video evidence for verification.

  • We’ll offer a free replacement or refund upon approval.

8. Contact Us

For questions or assistance, reach out to:

Thank you for choosing Zenvy Shop! We appreciate your trust in our anti-tarnish jewelry and are committed to resolving any issues promptly.

🔗 For more details, review our Terms & Conditions

Zenvy Shop – Shine Bright, Tarnish-Free! ✨